Post 15 Telecommunicators Recognized During National Telecommunicators Week April 13 - 19
Date of News Release: 04/17/2014
(Columbia, KY.) - During the third week of April, Kentucky State Police telecommunications personnel at Post 15 in Columbia will join more than 200,000 fellow communicators throughout the United States being recognized for their long hours and dedication to public safety.
Often called "the unsung heroes of public safety" or the "first" first responders, since they are usually the first to receive requests for emergency services from the public, they play a vital role in the successful delivery of public safety services to those in need. Every day, Kentucky residents depend on the skill, expertise and commitment of these special men and women.
In addition to receiving calls for emergency service from the public, they gather information about the situation and alert troopers to respond. They are also a lifeline for troopers and CVE officers in the field, providing a constant link to resources that can often be the difference between life and death. These duties include dealing with highly emotional callers and notifying the proper agencies, calling wrecker services, notifying channels of administration, running license plate and drivers license numbers, running criminal histories, notifying family members while continuing to answer new calls and handling other radio traffic.
"Our telecommunicators are more than just a voice on the other end of the line," says KSP Commissioner Rodney Brewer. "They work on the front lines of public safety and the services they provide cannot be measured in dollars for life is priceless. Their work often saves lives on a daily basis. It is fitting that we take this time to recognize their many contributions to the mission of the Kentucky State Police and to the citizens of the Commonwealth."
KSP employs 163 telecommunicators at its 16 posts throughout the state. In 2013, they handled 529,179 calls. Post 15 in Columbia has 8 telecommunicators on staff who handle calls from an 11county area. Last year, they responded to 14,385 calls.
The Post 15 telecommunications team includes: (add names, residences) Darron Bunch, Stacey Estes, Tammy Wheeler, Heather Reliford, Chad Bivens, Zack Giles and Mike Tester, all of Columbia; Miranda Luttrell of Russell Springs and Randy Adams of Somerset.