TFC Jay Thomas
Public Affairs Officer
Kentucky State Police
Post 1, Mayfield
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Mayfield Resident Graduates From KSP Telecoms Academy
Date of News Release: 04/26/2013
(Mayfield, KY.) -- Mayfield-resident Zackary Dunigan (center), a dispatcher at Kentucky State Police Post 1 in Mayfield, received his KSP Telecommunications Academy diploma from KSP Commissioner Rodney Brewer (right) and Jason Long, telecommunications shift supervisor at KSP Post 5 in Campbellsburg (left), on April 25 in Frankfort. The training included 194 hours of instruction during a five-week period. Studies included subjects such as legal liability and limits of telecommunicator authority, the telecommunicator's role in public safety, interpersonal communications, customer service, interaction with the news media, stress, ethics and confidentiality, responder safety, basic fire dispatch, state emergency operations plans and criminal justice information systems, cardio pulmonary resuscitation, first aid training, emergency medical dispatch and special needs callers. The final week of the academy included training on computer-aided dispatch and other databases. To complete the course, the telecommunicators were required to successfully process scripted calls for service and demonstrate proficiency in obtaining pertinent information, dispatching responders, providing emergency medical dispatch if needed and correctly documenting information from the call for service. To watch a short video about KSP telecommunicators, click on the following link: http://www.youtube.com/watch?v=NzGOaQDdXfw&feature=youtu.be .