TFC Jay Thomas
Public Affairs Officer
Kentucky State Police
Post 1, Mayfield
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KSP Honors the "Heroes behind the headsets"
Date of News Release: 04/11/2013
(Hickory, KY) -- April 14-20 is National Public Safety Telecommunicators Week. During this time, Kentucky State Police Telecommunicators at Post 1 in Mayfield, KY will join more than 200,000 individuals throughout the U.S. who play critical roles in the delivery of public safety services being recognized for their long hours and dedication to public safety.
Often called "the unsung heroes of public safety" or the "first" first responders, since they are usually the first to receive requests for emergency services from the public, they play a vital role in the successful delivery of public safety services to those in need. Every day, Kentucky residents depend on the skill, expertise and commitment of these special men and women.
In addition to receiving calls for emergency service from the public, they gather information about the situation and alert troopers to respond. They are also a lifeline for troopers and CVE officers in the field, providing a constant link to resources that can often be the difference between life and death. These duties include dealing with highly emotional callers and notifying the proper agencies, calling wrecker services, notifying channels of administration, running license plate and drivers license numbers, running criminal histories, notifying family members while continuing to answer new calls and handling other radio traffic.
"Throughout the state, KSP telecommunicators are the 'heroes behind the headsets' who provide a lifeline to both citizens in need and officers in the field," says KSP Commissioner Rodney Brewer. "They serve as an unseen, but vital link in keeping law enforcement officers and the public safe at all times of the day or night. They work odd hours, make personal sacrifices, handle a huge amount of stress and are ready and willing to help at a moment's notice. They deserve a well-earned salute for their dedication and service to the Kentucky State Police and the citizens of the Commonwealth."
KSP employs 185 telecommunicators at its 16 posts throughout the state. In 2012, they handled 555,123 calls. Post 1 in Mayfield has 16 telecommunicators who handle calls from an 11-county area. Last year, they answered 172,222 phone calls and sent units to 48,398 calls. This is the third highest call volume of any Kentucky State Police Post.
The Post 1 telecommunications team includes: Supervisor Shari Clapp of Mayfield, Shift Supervisor Cammie Beasley of Mayfield, Marie Hart of Paducah, Katrina Ellington of Hickory, Heather Carr of Wingo, Jerry Beasley of LaCenter, Kacey Farmer of Mayfield, Debbie Craven of Hickory, Ginger Hunt of Benton, Tambra Sheridan of Mayfield, Monty Sasseen of Sedalia, Allyson Tatman of Mayfield, Tony Cornwell of Paducah, Josh Kerr of Murray, Zack Dunigan of Murray, and Brent Madding of Mayfield.