TFC Corey King
Public Affairs Officer
Kentucky State Police
Post 16, Henderson
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Henderson resident completes KSP training
Date of News Release: 10/22/2013
(Henderson, KY) - Henderson-resident Amanda Mosley (center), a telecommunicator at Kentucky State Police Post 16 in Henderson, received her diploma from the Kentucky State Police Telecommunications Academy on Oct. 18 from KSP Commissioner Rodney Brewer (left) and Joyce Waddle (right), a telecommunications supervisor at Post 8 in Morehead, who served as an instructor for the course.
Mosley began her studies on Sept.16 at the KSP Training Academy in Frankfort. The course provided 194 hours of instruction during a five-week period. The curriculum included subject such as legal liability and limits of telecommunicator authority, the telecommunicator's role in public safety, interpersonal communications, customer service, interaction with the news media, stress, ethics and confidentiality, responder safety, basic fire dispatch, state emergency operations plans and criminal justice information systems, cardio pulmonary resuscitation, first aid training, emergency medical dispatch and special needs callers. The final week of the academy included training on computer-aided dispatch and other databases. To complete the course, the telecommunicators were required to successfully process scripted calls for service and demonstrate proficiency in obtaining pertinent information, dispatching responders, providing emergency medical dispatch if needed and correctly documenting information from the call for service. "Throughout the state, KSP telecommunicators provide a lifeline to both citizens in need and officers in the field," says KSP Commissioner Rodney Brewer. "They serve as an unseen, but vital link in keeping law enforcement officers and the public safe at all times of the day or night."