TFC Corey King
Public Affairs Officer
Kentucky State Police
Post 16, Henderson
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Telecommunicator from Kentucky State Police Henderson Post Get Recognized
Date of News Release: 09/19/2012
Evansville, Ind. resident Melissa Jones (center), a telecommunicator at Kentucky State Police Post 16 in Henderson, received her diploma from KSP Commissioner Rodney Brewer (left) and Charlotte Tanner (right), KSP telecommunicator training coordinator, on Aug. 16 at graduation ceremonies for the first class of the agency’s new telecommunications academy
(HENDERSON, Ky.) -- Melissa Jones was part of a group of 13 KSP telecommunicators from throughout the state that began its studies July 11 on the campus of KSP's new training facility in Frankfort. The course provided 174 hours of instruction during a four-and-a-half week period. The curriculum included subjects such as legal liability and limits of telecommunicator authority, the telecommunicator's role in public safety, interpersonal communications, customer service, interaction with the news media, stress, ethics and confidentiality, responder safety, basic fire dispatch, state emergency operations plans and criminal justice information systems, cardio pulmonary resuscitation, first aid training, emergency medical dispatch and special needs callers.
The final week of the academy included training on computer-aided dispatch and other databases. To complete the course, the telecommunicators were required to successfully process scripted calls for service and demonstrate proficiency in obtaining pertinent information, dispatching responders, providing emergency medical dispatch if needed and correctly documenting information from the call for service.
Prior to the establishment of the KSP Telecommunications Academy, the agency sent its personnel to the Dept. of Criminal Justice Training in Richmond for instruction. According to KSP's Charlotte Tanner, who coordinates the new academy, operating its own academy provides a big advantage to both the agency and the state. "Conducting our own academy lets us concentrate on 'agency specific training' that enables our people to get up to speed more quickly with KSP procedures when they get back to their posts," she explained. "They hit the ground running and provide more value from day one."
"Telecommunicators play a vital role in the successful delivery of our public safety operations," said KSP Commissioner Rodney Brewer. "They are a life-line for our troopers and officers in the field, providing critical functions that add to the efficiency and effectiveness of our emergency response. The investment in training for these individuals will pay valuable dividends to the citizens of the state for years to come."