TFC Stu Recke
Public Affairs Officer
Kentucky State Police
Post 2, Nortonville
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KSP Post 2 Dispatcher Honored For Outstanding Job Performance
Date of News Release: 02/13/2008
On July 3, 2004 at approximately 4:00 a.m., Dispatcher Conyers received a 9-1-1 call, transferred from Webster County Central Dispatch, from Amy Duncan of Bud Asher Mooney Road in the Dixon Community of Webster County. Mrs. Duncan advised Dispatcher Conyers that Jeffrey D. McKinley was outside of her residence yelling that he was going to kill her and her family.
At that point, Dispatcher Conyers began dispatching troopers to the residence. Additionally, she contacted Tpr. William Braden at his residence in Webster County and dispatched him to the scene. All the while, keeping Mrs. Duncan on the phone and maintaining communication with her.
Dispatcher Conyers began inquiring further about the circumstances at the residence. With each question asked, Dispatcher Conyers gained valuable information from Mrs. Duncan for the responding troopers. She gathered detailed information about Mr. McKinley and the location of the residence and who was in it at the time. All of the information that she gathered was detailed to the troopers responding to the scene in a very accurate and comprehendible manner. The information allowed the responding troopers to have a mental image of the location and circumstances prior to their arrival.
Just as Tpr. Braden arrived, Dispatcher Conyers gave detailed instructions to Mrs. Duncan as to what was occurring and what she needed to do. She also provided Tpr. Braden with specific information about a dog in the Duncan's back yard. This information led Tpr. Braden to make certain tactical decisions based on the dog's behavior that later proved pertinent to his safety. Subsequently, Tpr. Braden was involved in a lethal force confrontation with Mr. McKinley in the Duncan's yard.
After the confrontation, Dispatcher Conyers was able to dispatch additional personnel to the scene and keep Mrs. Duncan on the phone. Dispatcher Conyers explained to Mrs. Duncan in detail the pending events that were to follow the confrontation. She did so in as the events were happening so that Mrs. Duncan knew what to expect outside of her residence.
Dispatcher Conyers stayed on the phone with Mrs. Duncan for approximately thirty-five to forty minutes during the incident. She communicated with Mrs. Duncan in a manner that calmed Mrs. Duncan, which allowed her to provide critical information about the scene.
Dispatcher Conyers' communication to the responding troopers, specifically Tpr. Braden, was critical to their safety and the outcome of the incident. She was able to gather detailed information from Mrs. Duncan and relay it to the troopers so that they were armed with a vast amount of knowledge of what to expect upon their arrival. She constantly asked questions that allowed the troopers to make tactical decisions based on the responses.
On both the phone and the radio, Dispatcher Conyers' performance was consistently superlative. Dispatcher Conyers performed her job in an exemplary manner on this particular assignment. Dispatcher Conyers persisted in keeping the caller's emotions under control and persisted in obtaining the necessary information for the troopers enroute to make tactical decisions that lead to the safety of all the troopers involved.
Ms. Conyers actions reflect most favorable upon both her and the Kentucky State Police. Ms. Conyers began her career with the Kentucky State Police in January of 2004.