Sergeant Michael B. Webb
Kentucky State Police
Public Affairs Branch
Office (502) 782-1780
Kentucky State Police Telecommunications Academy Graduates Third Class
(FRANKFORT, Ky.) - Nine Kentucky State Police telecommunicators from throughout the commonwealth were recognized today at graduation ceremonies for the third class of the agency's in-house telecommunications academy.
"Across the state, KSP telecommunicators provide a lifeline to both citizens in need and officers in the field," says KSP Commissioner Rodney Brewer. "They serve as an unseen, but vital link in keeping law enforcement officers and the public safe at all times of the day or night."
Representing the KSP Headquarters Communications Center and six agency posts, the group began its studies on Sept. 16, 2013 at the KSP Training Academy in Frankfort. The course provided 194 hours of instruction during a five-week period. The curriculum included subjects such as legal liability and limits of telecommunicator authority, the telecommunicator's role in public safety, interpersonal communications, customer service, interaction with the news media, stress, ethics and confidentiality, responder safety, basic fire dispatch, state emergency operations plans and criminal justice information systems, cardio pulmonary resuscitation, first aid training, emergency medical dispatch and special needs callers.
The final week of the academy included training on computer-aided dispatch and other databases. To complete the course, the telecommunicators were required to successfully process scripted calls for service and demonstrate proficiency in obtaining pertinent information, dispatching responders, providing emergency medical dispatch if needed and correctly documenting information from the call for service.
The graduates of the third KSP Telecommunications Academy included:
Rick Kuiper, of Frankfort, KSP Headquarters Communications Center
Corey Priddy, of Brownsville, KSP Post 3-Bowling Green
Eric Smith, of Pikeville, KSP Post 9-Pikeville
Amanda Mosely, of Henderson, Post 16-Henderson
Janessa Morrison, of Lexington, Post 12, Frankfort
MyKella Crawford, of Frankfort, Post 12, Frankfort
Amanda Aylor, of Campbellsburg, Post 5, Campbellsburg
Tyler Bush, of Owenton, Post 5, Campbellsburg
Chase Deaton, of Jackson, Post 13, Hazard
Eric Smith of Post 9 in Pikeville was the class valedictorian with an overall grade point average of 97.85.
According to Charlotte Tanner, training coordinator for Kentucky State Police telecommunicators, working in today's emergency services communications center requires a number of qualities and characteristics that are absolutely imperative including:
- the ability to handle very stressful, challenging conditions.
- flexible work schedules
- empathy in dealing with others
- the ability to learn and adapt, especially in areas of technology
Her advice to those who may be considering the field as a career? "You need to think hard about whether you are willing to make the sacrifices you have to make. You have to spend time away from your family. You have to work weekends and holidays. With all the continuing training required, there is a big investment of time and you need to be sure you can make the commitment."
"To be honest, it's not a job for everyone," concludes Tanner. "It is stressful and challenging and some people simple can't deal with the types of calls and the types of deadly incidents that we have to handle."
To watch a short video about KSP telecommunicators, click on the following link: http://www.youtube.com/watch?v=NzGOaQDdXfw&feature=youtu.be or visit www.kentuckystatepolice .org